Shipping Policy

Order Processing Time

Items may be fulfilled directly by Hailey’s Army Official Advocacy Store or through third-party production partners.

• Orders are typically fulfilled within 2–5 business days
• Fulfillment time may be longer during holidays or high-volume periods

Business days do not include weekends or holidays.

Once your order is fulfilled, it is shipped.

Fulfillment Partners

Some products are fulfilled directly by Hailey’s Army Official Advocacy Store, while others are fulfilled through third-party production partners. Fulfillment and shipping times may vary depending on the product ordered.

Separate Shipments

Orders containing multiple items may arrive separately and on different dates depending on the fulfillment location and shipping method for each product.

Shipping Time

Shipping time depends on your location and selected shipping method.

Estimated shipping times:
• USA: Typically 5–10 business days after fulfillment, though delivery times may vary depending on carrier delays, product availability, or seasonal demand.

Shipping time begins after fulfillment is complete.

Please note: These are estimates and not guarantees.

Shipping Rates

Shipping rates are calculated at checkout based on:
• Product type
• Quantity
• Destination
• Shipping method

Tracking Information

Once your order ships, you will receive a tracking email.
Please allow 24–48 hours for tracking updates to appear.

Incorrect Address

Please ensure your address is entered correctly at checkout, including apartment numbers and ZIP codes.

If a package is returned due to:
• Incorrect or incomplete address
• Unclaimed delivery

You may be responsible for reshipping costs.

If you notice an address error, contact us immediately. Address changes cannot be guaranteed once fulfillment begins.

Lost or Stolen Packages

If tracking shows delivered but you did not receive your package:

• Check with neighbors
• Contact your local carrier
• Wait 1–2 business days (sometimes packages are marked delivered early)

Once a package is marked delivered by the carrier, responsibility transfers to the customer. However, please contact us and we will do our best to assist in investigating delivery issues.

If a package is confirmed lost in transit, contact us within 30 days of the estimated delivery date.

Customs & Import Taxes (International Orders)

Buyers are responsible for:
• Customs fees
• Import duties
• VAT or local taxes

We are not responsible for delays due to customs processing.

Delays

We are not responsible for delays caused by:
• Postal carriers
• Customs processing
• Weather or natural events
• Incorrect shipping information provided at checkout